1. General Background
UNHCR Korea’s Private Sector Partnership Service team has achieved a significant growth since 2009 and broadened the base for continued expansion of fundraising programs. 2023 will be the 3rd year to implement the 2021-2025 Long term Strategic plans with the aim for a further sustainable advancement and successful achievement of the goal. For this, UNHCR Korea aims to have a staff responsible for Face-to-Face (F2F) Agency management that will help the team to drive more effective fundraising in the Face-to-Face program, which is the largest acquisition channel for UNHCR Korea.      


2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)
     
The main objective of this LICA is to assist management of the outsourced Agencies which provide Face-to-Face Fundraising services to UNHCR to ensure that the F2F Agency Program achieves targets and deliver the most valued services to UNHCR. The LICA will also be responsible for identifying new growth opportunities for the F2F Agency Program. The following is a list of responsibilities for this LICA:


Manage Face-to-Face Agency Programs
 • Assists in establishing productive, professional relationships with Agencies which provide Face-to-Face (F2F) Fundraising services to UNHCR;
 • Assists in maintaining good professional relationships and rapport with the Agencies and liaise closely with them on a daily basis;
 • Ensures that F2F Agency Programs achieve targets and provide services in compliance with UNHCR rules and regulations;
 • Monitors and tracks budgets for F2F Agency Programs;
 • Forecasts and tracks key performance indicators for F2F Agency Programs;
 • Assist in managing campaign costs and processes invoices for F2F Agency Programs;
 • Provides regular training to F2F Agency Fundraisers on UNHCR issues, new fundraising campaigns, F2F Code of Conduct, workflows, and etc.;
 • Regularly visits F2F Agency Fundraisers at the campaign sites to monitor, motivate, and identify risks, issues and challenges;
 • Ensures that F2F Agency Fundraisers are properly trained and represent UNHCR in a professional manner by coordinating professional mystery shopping activities;
 • Proactively assesses, clarifies, and validates F2F Agency Programs needs on an ongoing basis;
 • Compiles and analyzes data received from regular reports provided by the Agencies and reports to the Face-to-Face Manager on a regular basis;
 • Provides location support for F2F Agency Programs as needs arise;
 • Identifies and grow opportunities with F2F Agency Programs;
 • Communicate clearly the results and the progress of the F2F Agency Programs to the Face-to-Face Manager;


Administration and Support
 • Contributes to developing effective F2F Fundraising materials and campaign contents;
 • Assist in procurement processes for Face-to-Face activities including the preparation of RFQs or RFPs, receipt of quotations, bids or proposals in compliance with the procurement standards and rules;
 • Assists in managing, organizing and delivering the equipment and supplies necessary for the F2F Agency Programs;
 • Provides management support for UNHCR’s Private Sector Partnerships work as a team member;
 • Works closely with Donor Care services to ensure donor satisfaction and problem resolution;
 • Performs other duties as required.

3. Monitoring and Progress Controls     
The individual contractor will perform duty in a combination of office and flexible working environment in line with UNHCR Korea’s guidelines under direct supervision of Associate PSP IG Officer.

4. Qualifications and Experience

 a. Education
University degree in preferably Business, Economics, Secretary Administration, Marketing, or Communication

 b. Work Experience
- Minimum 1 year of relevant working experience for High School diploma and 0 year of experience for
Bachelor’s degree     

 c. Key Competencies
  - Excellent communication skills
  - Strong interpersonal skills
  - Analytical, decision-making and management skills
  - Excellent listening, negotiation and presentation skills
  - Ability to manage multiple projects concurrently
  - Ability to learn new systems quickly and create improved efficiency
  - Fluency in Korean and English (both written and spoken)      

 d. Preferred Qualifications
  - Interest in humanitarian activities or international organizations.

 e.  COVID-19 Requirement
  - Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

 

Standard Job Description 

Required Languages 

Desired Languages 

English

Korean

Additional Qualifications 

Skills

Education

High School  (Required)

Certifications

Other information

This position doesn't require a functional clearance